Using drones for claims. Drone-based solutions are allowing carriers to resolve claims more quickly while increasing customer satisfaction. (Photo: Shutterstock)

There has been extensive coverage of drone use in the insurance industry over the past few years, with promises of faster claims cycles, reduced loss adjustment expenses and improved accuracy. Yet, while most carriers have evaluated or even piloted drone programs to bring efficiency to their claims operations, only a few have progressed into a production-scale program. The situation is understandable. Insurance is a highly regulated industry with processes in place to avoid regulatory complications or impacts to well-understood economic models for claims resolution.

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