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Paper-based claim payment processing slows time to payment, extending an already-frustrating process. (Photo: iStock) Paper-based claim payment processing slows time to payment, extending an already-frustrating process. (Photo: iStock)

One-third of insurance executives say technological change and policyholders’ expectations for 24-7 service are the two most disruptive forces in the industry, PwC’s 2018 CEO Survey found.

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