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Claims issues for executives. Eleven claims executives shared their insights on the future of the industry, risks they’re watching and the changes they see for the claims insurance industry. (Photo: Shutterstock)

Insurance claims executives must deal with a multitude of issues on a daily basis such as managing large numbers of claims, balancing policy payments for losses against the company bottom line; helping adjusters apply policies to specific losses; and hiring and training the next generation of claims professionals. They are in a unique position to see trends in the claims industry, the impact of legislation on the insurance industry and identify new risks that are causing claims.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com

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