Claims issues for executives. Eleven claims executives shared their insights on the future of the industry, risks they're watching and the changes they see for the claims insurance industry. (Photo: Shutterstock)

Insurance claims executives must deal with a multitude of issues on a daily basis such as managing large numbers of claims, balancing policy payments for losses against the company bottom line; helping adjusters apply policies to specific losses; and hiring and training the next generation of claims professionals. They are in a unique position to see trends in the claims industry, the impact of legislation on the insurance industry and identify new risks that are causing claims.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]