There are more than 13 million auto accidents every year in the United States, most leaving drivers feeling confused and uncertain of what to do in the minutes following the collision.
Digitally notify insurer of the accident
At the Consumer Electronics Show (CES) in Las Vegas, CCC Information Services Inc. (CCC), introduced a mobile solution that provides original equipment manufacturers (OEMs) and other connected service providers a way to protect and guide their customers at this critical time, offering vehicle owners the world’s first end-to-end connected safety experience.
Volvo Car USA will be the first automaker to leverage CCC Accident Advisor, which combines emergency services and checklists, guided accident documentation, and digital claims and repair services to keep drivers safe, informed, and in control in the minutes following an auto accident.
For participating telematics-enabled vehicles, crash data is transmitted to automakers in real-time. CCC, through its CCC X data exchange, will convert that data into actionable insights so automakers can proactively connect with their vehicle owners via their smartphones.
Connect with automakers, insurers, collision repairers
CCC Accident Advisor will allow automakers to guide their customers through the steps following an accident and digitally connect them with participating insurers and collision repairers.
Over time, CCC plans to add other ecosystem participants as well as its proprietary injury detection technologies to Accident Advisor, further improving the overall post-collision experience for participating drivers.
Powered by artificial intelligence (AI), Accident Advisor will prompt drivers to capture facts and photos of the accident and offer them the option to digitally notify their insurer of the accident. Drivers will be able to search for collision repair shops and in conjunction with other CCC offerings can in many instances even get text message status updates as their vehicle moves through the repair process.
Immediacy & insight
Participating insurers will be able to receive accident documentation from their policyholders with unprecedented immediacy and insight, which can help the insurer improve claim handling time and the policyholder experience.