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Technology is a significant issue the insurance industry, and it can be especially challenging for independent agencies. Many insurance software companies are upgrading their systems and seeking to improve the agent’s user experience.

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Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at rdonlon@alm.com.

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