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Resolving claims disputes online. Online dispute resolution provides another option to quickly and efficiently resolve a wide variety of claims. (Photo: Shutterstock)

As consumers demand more digitization and carriers move to fast track and virtualize claims, a new option is emerging — online dispute resolution (ODR).

Not just for subrogation, where E-Subro Hub is well established, and not just for experienced lawyers and adjusters, but also for consumers who want more transparency, efficiency and convenience. Not just for first-party claimants either; after all, third-party claimants impact brand, risk and the bottom-line more than ever before.

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