Transforming the claims process. The cross-industry trend toward digital transformation requires change. Piles of paperwork can slow down the claims process for all parties involved. (Photo: Shutterstock)

Insurance has traditionally been among the most paper-intensive industries. However, the cross-industry trend toward digital transformation is calling for change.

Piles of paperwork can translate to clunky, slow and confusing claims processing for all parties involved. Consider the paperwork involved when a policyholder submits an auto insurance claim. This can include proof of loss forms, medical bills, repair bills, police reports, even receipts for associated expenses (like renting a car).

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