Expediting claims settlements. As the customer experience improves in other areas, insurance is expected to keep pace and provide the same level of service. (Photo: Shutterstock)

It’s been nearly two decades since Amazon introduced 1-click checkout for eCommerce. Will 2019 be the year of a 1-click claim settlement?

As the customer experience improves across industries, insurance is expected to keep pace. Claim adjusting occurs at an emotional time for the customer and is a vital inflection point in the relationship between carrier and customer. Satisfied customers stay around for life. Angry customers switch to the competition ― and have no mercy when they share their experiences with their friends, family and thousands of strangers on social media.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

 

PC360 Evolving Risk Summit 2023Event

A Conference Designed to Help Insurers and Risk Managers Stay Two-Steps Ahead of Property & Casualty Evolving Risks.

Get More Information
 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.