Litigation preparation Outcome management begins with the premise that policyholders have unique attitudes and behaviors that must be considered as part of their litigation preparation. (Photo: Shutterstock)

We live in a society where we can do nearly anything with a click of a mouse or the tap of a phone or tablet. However, litigation outcomes are distinctly human events that are the product of old-fashioned perceptions of credibility, appearance and sympathy. Juries and even judges can be wildly unpredictable; and for that reason, it is understandable that claims professionals might feel that all control over outcomes is lost once jurors retire to the deliberation room.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.