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According to a recent report, “the rapid growth of the external workforce is one of the most important business stories of our time, with far-reaching implications for both employers and employees.” (Image: Shutterstock)

The insurance industry — like most others — is increasingly relying on outsource providers and gig workers, but few insurers have a holistic workforce strategy that also incorporates its internal workforce, according to SAP Fieldglass’ study, “External Workforce Insights 2018: The Forces Reshaping How Work Gets Done.

On behalf of SAP Fieldglass, Oxford Economics surveyed 800 senior executives, including 51 insurance executives in more than a dozen countries, and found that about 43% of workforce spending in the insurance industry goes to contingent workers and services providers.

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