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"I think the thing that stands out to me in the study is that price still drives satisfaction for the customer," David A. Pieffer, property & casualty insurance practice lead at J.D. Power, said. “I think the thing that stands out to me in the study is that price still drives satisfaction for the customer,” David A. Pieffer, property & casualty insurance practice lead at J.D. Power, said. (Photo: Shutterstock)

Overall customer satisfaction remains stagnant in 2018 from 2017 (825 on a 1,000-point scale), according to the J.D. Power 2018 U.S. Small Commercial Insurance Study. Despite the fact that small businesses compromise the vast majority of businesses operating in the U.S., insurers have room to grow in this market.

Denny Jacob

Denny Jacob is a staff reporter for PropertyCasualty360.com. Contact him at djacob@alm.com.

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