Implementing new technology Every company needs a strategic plan for implementing new technology. (Photo: Shutterstock)

Insurance technology, or InsurTech as many know it, is changing the insurance industry – whether it is ready for the transformation or not. For an industry not known as a change leader, this can be particularly daunting.

At a recent industry conference, I met with executives, experienced some of the technology first-hand, and received an in-depth education on the changes to come for carriers and their policyholders. Here are my five takeaways:

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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