Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Today's insurance customers expect high-touch, personalized service. (Photo: iStock) Today’s insurance customers expect convenience along with high-touch, personalized service. (Photo: iStock)

“Disruption” has become one of the most commonly seen terms in the insurance industry. With market “disruptors” such as InsurTech startups looking to get their share of insurance profits, traditional insurers are looking for ways to “disrupt” back by reducing their customer churn, as it costs five times as much to attract a new customer than to retain one.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.