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Adjusting fundamentals. Success in claims comes from focusing on the basics and leveraging technology to make adjusters more efficient. (Photo: Shutterstock)

“Be the ball Johnny, be the ball.” Invaluable advice dispensed by Ty Webb in Caddyshack.  Advice we should all live by. As children, our parents, teachers and coaches consistently told us to focus. As adults, this is the same advice we give our children. But what do we really mean?

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