Instant Insights / The latest trends in P&C insurance claims

With so many promising new technologies and capabilities gaining traction and establishing a solid foothold within the industry, the future looks very bright.


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We live in a time of great uncertainty, from increased terrorist activity around the world to major weather-related catastrophes. Moreover, we live during a period of vast technological advancement where artificial intelligence (AI) can predict inclement weather before it happens based on historical weather patterns, and drones are taking to the skies to lend a hand in evaluating loss.

Technology is essentially helping to reshape the claims workflow.

This is apparent from the moment a claim is filed to the estimate and final decision. There is a new wave of technology and apps designed for insurers, and some created with the intention of managing the claims workflow. Unfortunately, insurers have been slow to adapt to emerging technologies.

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