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Insurers should only bring advanced technology to the table once business objectives are established and an ideal customer scenario and product is defined. (Photo: National Underwriter Property & Casualty magazine)

There is hardly an insurer out there today who does not have an innovation team looking at new and emerging technologies: Blockchain, the Internet of Things (IoT) and machine learning top the list.

Many insurers have dedicated teams for each of these areas. And yet, some are becoming disillusioned. They’re beginning to wonder whether there’s too much hype surrounding emerging technologies. They’re growing skeptical about technology’s actual impact.

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