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"A big part of developing a successful insurance program hinges on the strong relationships risk professionals can build both inside and outside of the organization," said RIMS CEO Mary Roth. (Photo: Shutterstock)

Overall customer satisfaction with large commercial insurers has increased in 2017, driven primarily by intensified focus among insurers on diversified product offerings tailored to the needs of their customers, according to J.D. Power‘s 2017 Large Commercial Insurance Study. 


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