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Product recalls are costing companies and insurers billions, and the numbers are expected to increase.

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Remember the exploding cell phone batteries last year in the Samsung Galaxy Note 7 that airlines wouldn’t allow on their planes? Or the faulty Takata airbags that impacted at least 19 auto manufacturers and more than 60 million vehicles in 2015? And the more than 30 million GM vehicles that were recalled because of faulty ignition switches in 2014? 

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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