Some people say being a claims adjuster is the toughest job in theinsurance industry.

It's easy to see why. Dealing with people who have suffered somekind of loss is not easy.

Add in the fact that the job often attracts lots of anger andanimosity from people who, expecting to get huge payouts, find thatthey are being offered less than they expected. And let's not eventalk about the large caseloads, length of time it sometimes takesto complete an insurance claim and general occupational stress.

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