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Forty-three years in the disaster restoration industry provides a long-range perspective when it comes to handling water damage claims. The decision to commit to following the ASNI/Institute of Inspection Cleaning & Restoration Certification (IICRC) S500 standard for water damage restoration included a learning curve that occurs when one implements changes to an otherwise loosely followed protocol or nonexistent standard of care. Adjusters unfamiliar with the standard began objecting to many parts of the protocol, until they learned how it protected their policyholders in the longrun.

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