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How we learn and the amount of time required to study the finer points of subrogation have changed dramatically over the years. There are one-hour webinars, 15-minute podcasts and other options that don’t require students to leave their desks, and all of these are a far cry from the four-hour consumer protection course I taught on how to avoid bad faith claims.

With Google, a claims professional’s ability to find data immediately has never been more instantaneous. Information that might have previously been addressed in a classroom or through a company’s training manual can now be absorbed in minutes off of the internet or gleaned from peers.

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