How we learn and the amount of time required to study the finer points of subrogation have changed dramatically over the years. There are one-hour webinars, 15-minute podcasts and other options that don't require students to leave their desks, and all of these are a far cry from the four-hour consumer protection course I taught on how to avoid bad faith claims.

With Google, a claims professional's ability to find data immediately has never been more instantaneous. Information that might have previously been addressed in a classroom or through a company's training manual can now be absorbed in minutes off of the internet or gleaned from peers.

Innovative teaching methods

Self-taught tutorials on specific subjects allow team members to learn at their own pace. Augment that with webinars, blogs and articles on particular topics, and today's educator must be prepared to share information in small segments while focusing on the continuity of the message.

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