The customer service field experienced rapid changes in 2017, and a new CallVU report says this trend is prompting conflicting responses from consumers.
The study titled "Customer Service Trends and Their Effect on Fintech Businesses" analyzes the results of a cross-generational survey of contemporary customer preferences and behaviors regarding business support services, both traditional and those that rely on digital technology.
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Danielle Ling
Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].
