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Today's insurance consumers are accustomed to the non-stop presence of digital services. (Photo: iStock)

The insurance business is considered one of the most entrenched industries, even in an era of sweeping ground-up reconfiguration. It is  nonetheless experiencing increasing demands and new forms of competition, as well as challenges to its industry-wide culture. To stay dominant in a changing industry, insurance providers must adopt new methods of operations more suited to an increasingly digital landscape.

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