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Technological advances like telematics, artificial intelligence and blockchain won’t give insurers a competitive edge without the right people driving such innovation initiatives. (Photo: iSotck)

Amid all the buzz the InsurTech wave is generating for its potentially seismic impact on the Property & Casualty (general insurance) business, some of the industry’s leading strategic thinkers are cautioning insurers not to overlook the human element.

Technological advances like telematics, artificial intelligence and blockchain alone won’t give insurers a competitive edge in the marketplace, EY Americas Insurance Leader David Hollander asserts in a recent report. “Without the right people, driving the next stage of innovation and transformation for P&C insurers will be impossible.”

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