Most worker's compensation discussions focus on the roles of the injured worker, physician, employer and insurance company. But what about the insurance agent?

Far too often, it's as if agents step into the background once they make the sale. Many assume a passive role, one of answering questions raised by the client.

Agents work closely with their clients on other insurance issues, but can be "hands-off" when it comes to workers' comp. Yet, this is the one coverage area in which they can effectively demonstrate their value.

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