Insurers are looking for ways to maximize resources and improve customer service. (Photo: Shutterstock)

Third-party administrators (TPAs) play an important role in the claims process. While insurance companies have traditionally handled claims, there is a growing trend as more insurers are utilizing TPAs to manage claims on their behalf in an effort to reduce expenses and increase profitability.

TPAs can assist with ensuring that damage appraisals are completed accurately and on time, provide expertise on federal and local regulations, and help streamline processes for insurers and policyholders. Many TPAs utilize independent appraisers throughout the claims process to complete insurance estimates on their behalf. A recent study found that TPAs are twice as likely to outsource all of their appraisals to independent appraisers when compared to insurance companies, fleet owners/operators, leasing companies, remarketing companies and self-insured companies.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.