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Insurance companies can't use lack of cooperation by their insureds for their failure to settle third-party claims. (Photo: Shutterstock)

One of the most frustrating parts of dealing with insurance companies is filing a claim after an auto accident. Victims often become angry with carriers for failing to settle third-party claims when their insured is clearly at fault, which can lead to complaints to state insurance departments and investigations. And fines as well, as two insurance companies recently found out.

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