The claims process following a data breach is something anincreasing number of insurers — and insureds — need to understandmore clearly, and in his presentation at the recent New YorkChapter meeting of the International Information System Security CertificationConsortium, Markel's Director of U.S. Professional Liability DavidT. Vanalek outlined the claim's team's vital role when proprietaryinformation is compromised.

One of the roles of the claims organization is to shepherdpolicyholders through the breach-response process. The process canbe complex, depending on the scope of the incident; Vanalekmentioned that increasingly, insurers are hiring lawyers out ofprivate practice with expertise in cyber-related legal issues due totheir complexity.

After a breach, Vanalek explained, the claims group is theprimary point of contact between the carrier and policyholder. Assuch, it's important for policyholders to know in advance preciselywho their point of contact is should their help be needed,especially for large organizations with significant liabilityexposures.

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