I'm not sure when things changed and society decided thatcivility didn't matter.

That it was okay to say what we think and if everyone elsedidn't agree with our perspective, to shout louder and say vilethings about them, their beliefs, their friends and their family.To ridicule them publicly or on social media, and to attack themmercilessly — either physically or verbally.

It's interesting that as a society, we're more attuned to thistype of behavior in children and we're quick to condemnit, but what about adults who are bullies?

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]