Outside claims investigators can help the claims process go more smoothly, if both sides understand what's expected. (Photo: Shutterstock)

Claim investigators’ fact-finding missions are driven by careful attention to detail and practical experience, and the information that they uncover can play a valuable role in the overall claims resolution process.

To use claim investigative services in a meaningful and effective way, it’s important for risk managers to have a sound understanding of what these services entail, when to deploy them, and how they can contribute to a valuable outcome.

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