Technology and its impact on every aspect ofthe insurance industry was the focus of the 89th annualInsuranceAccounting and Systems Association, Inc. (IASA) conference thisweek in Orlando, Florida.

Business intelligence products, accounting and investment firms,and a wide range of business and software platforms providedattendees with a variety of solutions to run their companiesefficiently and effectively in order to best serve theircustomers.

Small steps towards dream

Former astronaut Scott Kelly
opened the conference, describinghow his journey as a less than stellar student eventually led himto the space program. After reading the book The Right Stuff, Kellywas inspired to become an astronaut. He knew that it would be adifficult journey and wasn’t convinced that he could achieve thegoal. He began by taking small but manageable to steps and workingtowards his dream.

Kelly became a navy pilot and realized he wasn’t particularlygood at it, but he knew how to work hard and control the things hecould control. He was assigned to fly the F-14 tomcat and failed athis first attempt to land on an aircraft carrier during the day.Most people fail to land at night and the Navy wouldn’t allow himto fly again and land on the ship. His commanding officer said hewas too comfortable the status quo, which is dangerous forpilots.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]