The evolution of claims management systems coupled with the use of data and analytics hasnot only changed the way we work, but also what we do. However, theprocurement, processing and use of police reports has trailed interms of progress. When it comes to efficiency, fast access topolice report data is critical. Today, more than 35% of policereport orders can be fulfilled immediately with the image of thereport and its data in a digital form returned directly into acarrier's claims management system.

Doing Things Differently

Carriers used to obtain reports directly from police agenciesusing mail or other means. Then, they began to leverage third-partyvendors who installed fax machines in the police departments,deployed couriers, and built regional mail centers to reduceturnaround time.

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