There is one thing, however, that has remained constant and that is with each new technology, first we do things differently, then we do different things. – David A. Smith
This quote is indicative of most aspects of claims processing today. The evolution of claims management systems coupled with the use of data and analytics has not only changed how we work, but also what we do. However, the procurement, processing and utilization of police reports has trailed behind in terms of progress. When it comes to efficiency, fast access to police report data is critical. Today, more than 35 percent of police report orders can be fulfilled immediately with both the image of the report and its data in a digital form returned directly into a carrier's claims management system.
Doing things differently
Carriers used to obtained reports directly from police agencies using mail or other means. Then, they began to leverage third-party vendors who installed fax machines in the police departments, deployed couriers, and built regional mail centers in an effort to reduce turn-around time from approximately 18 to 10 days.
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