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There is one thing, however, that has remained constant and that is with each new technology, first we do things differently, then we do different things. – David A. Smith

This quote is indicative of most aspects of claims processing today. The evolution of claims management systems coupled with the use of data and analytics has not only changed how we work, but also what we do. However, the procurement, processing and utilization of police reports has trailed behind in terms of progress. When it comes to efficiency, fast access to police report data is critical. Today, more than 35 percent of police report orders can be fulfilled immediately with both the image of the report and its data in a digital form returned directly into a carrier’s claims management system.

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