Farmers Insurance recently announced it is expanding its use of the Salesforce Intelligent Customer Success Platform to improve engagement between its agents, employees and customers nationwide. "Our commitment to constantly look for ways to improve the customer experience is at the root of our efforts in the area of technology innovation," said Ron Guerrier, chief information officer at Farmers Insurance, in a press release.

Loss Control 360, the web- and tablet-based insurance inspection management platform for insurance carriers, which is a subsidiary of Utilant LLC in Buffalo, New York, has selected BetterView, the San Francisco-based producer of drone-captured data and analysis, to provide aerial reports for its carrier inspection platform, LC360 Carrier. BetterView's drone inspections capture an average of 350 roof and property images in approximately 20 minutes or less.

Capgemini, the international consulting, technology and outsourcing services company, and Experitest, a provider of quality assurance tools for mobile DevOps, have teamed up to produce a cloud-hosted, on demand, mobile applications testing lab for the financial services industry. The new lab enables financial service providers to validate and monitor all digital mobile applications on a continuous "24/7" basis, resulting in optimized mobile application quality and estimated cost savings of up to 50 percent. The lab is based on the SeeTestCloud platform by Experitest.

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