This is the final installment of a series detailing the fivedisciplines at the core of an effective data metrics program forclaims litigation organizations.

So far in this series, I've written about the importance of a good metrics program, how togenerate rich and reliable data to support it,and segmenting that data to gain insights.

In this final post of the series, I will detail the specifictypes of reports that will help you act on and improve outcomes.Each of the following report categories plays an important role inmanaging your claims litigation program.

Outcome reports

Outcome reports show where the claims organization standsrelative to costs, inventory, etc., so that management candetermine overall performance and results. Normally segmented at arelatively high level (such as claim type or organizational unit),outcome reports are not intended to evaluate performance at theindividual or law firm level, but to provide information aboutoverall results. Some examples include:

  • Costs year-to-date.
  • Average total cost of closed claims.
  • Claims received and closed year-to-date.

Related: Insurance 2.0 is a game changer

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