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Adjudicating third party auto casualty claims effectively can be a complex web of decision-making and analysis that often challenges even the most experienced adjusters. Each of the many decisions made during the third party claim lifecycle can potentially affect the outcome – for better or for worse. To avoid claims spiraling out of control, lengthy claim open times, sky-high medical costs and drawn-out negotiations with claimant attorneys, it is important that each person handling the claim make data-driven decisions every step of the way to improve outcomes for the insurer and the claimant.

The ideal arrangement for effective third party claim adjudication is for an adjuster to work out of an expert workspace that complements their claims management system by providing smarter guidance and simplified integration. This adjuster workspace connects and surfaces all of the key data points throughout the claim and provides guided insights to the adjuster at key decision points without overwhelming them with information. The four types of data explained below from the entire claims lifecycle can help adjusters settle third party claims with better outcomes.

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