The traditional insurance business model, which has beenresilient for over 350 years, is now being challenged bytechnological and behavioral change.

In the not-so-distant future, driverless vehicles may diminishor eliminate road accidents and injuries. Connected homes couldsignificantly reduce residential hazards. The sharing economy willlikely offer peer to peer coverage.

It follows that the type of consumer served by traditionalinsurance companies is rapidly ceasing to exist. Today's moderncustomers are connected and social. They are fast to switch betweenproviders, and expect instant reward and feedback.

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