One of my least favorite phrases is, “That's the way we've always done it.”
I used to work with a colleague who failed to understand that there might be more than one way to reach a desired resolution. Every time I deviated from what she thought was the correct way to do something, her response to me was, “Well, that's the way we've always done it!”
Now when I hear those words coming out of my mouth, I try to stop and almost pull them back. To me they signify an unwillingness to change, broaden my horizons and even consider that there is a different or possibly better way in which to achieve a goal.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
