After graduating from college and trying to find employment inan academic or social services setting, I finally accepted a job asa claims adjuster.

Although I came from a fully insured middle class family and mydad's first cousin was our insurance agent, we never made aninsurance claim. I knew nothing about claims, but was told I wouldbe helping people, and that suited me just fine.

My starting salary was $15,500. (I was able to get an extra $500because I had a Master's degree in sociology.) Now, more than 30years later, I realize that some of the most enduring life lessonsI carry with me came from my years in claims.

Even responsible people strugglesometimes

As claims professionals, we gain unprecedented access into thedetails of people's lives such as their health or personalfinances. Unfortunately, it's easy to become jaded because we oftensee instances of exaggeration and fraud.

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