Insurance professionals make critical decisions every day that reflect their ethics and integrity. (Photo: iStock)

Several months ago I was driving home from the store when I saw two men who had been riding bicycles punching and kicking a third man who was down on the ground next to his car at an intersection. Other cars drove by, but either no one saw what was happening or they didn’t bother to stop.

I pulled up and got out of the car with my cellphone video turned on, prepared to enter into the fray if they didn’t stop beating the man. Fortunately the physical abuse stopped, but not the verbal attacks.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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