When my father founded his company in1981, almost no one thought business agreement skills wereessential for rank-and-file claims people.
But times change and today almost no one disputes the importanceof developing and refining “people skills” for adjusters.
While the fundamentals of human interaction aren't subject to alot of change over time, the modes by which we communicate, and thechannels through which we do so have changed dramatically andirrevocably.
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