Customer satisfaction with the claims process following an autoaccident is continuing to improve, according to J.D. Power's“2016U.S. Auto Claims Satisfaction Study.”
With a 21-point improvement, The Hartford boosted itsfourth-place score in 2015 to the top of this year's rankings.According to the study, the carrier performed well in the areas offirst notice of loss and service interaction.
Age seems to be a major driver in the satisfaction ratings, withpre-Boomers (those born before 1946) having the highestsatisfaction number at 912 on a 1,000-point scale.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
