Claims professionals are the primary point of contact between insurers and their policyholders.
For many, adjusters represent the insurers for whom they work, and their performance is under scrutiny now more than ever.
|Unintentional miscues
Even unintentional miscues can set the stage for costly extracontractual claims. It's vital that adjusters learn to identify and avoid the hazards.
Adjusters encounter policyholders when emotions are high, following losses ranging from a damaged car to the death of a loved one or the destruction of a business. Even so, the adjusting process usually goes smoothly and ends well.
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