Benefits

In addition to insurance incentives and improved customer service, the connected car benefits consumers in many ways:

Personalized Driving Experience: From improved mapping data, in-vehicle Wi-Fi or Local Area Network hotspots, smartphone interfaces, weather alerts and traffic conditions, the connected car is truly focused on the individual driver and their journey.
Road Safety: Connected cars can alert drivers to road closures, detours and conditions with enough advanced warning to avoid unpleasant trips. They can also automatically sense and prevent potential collisions based on external factors, as well as recognition of the driver's behaviors. Emergency call functions are built in and eventually connected cars will also be able to monitor and assess a driver's health and awareness–avoiding fatigue-based crashes, for example.
Crash and Claims: Speaking of crashes, connected cars have the ability to immediately recognize a crash, allowing insurance companies to rapidly react to an accident, moments after it has happened, so that contact can be made with the policyholder in a proactive way (outbound vs inbound). The objective is to collect as much information as possible and "freeze" the crash scene. FNOL data is immediately sent to insurance companies, allowing them to process the claim more efficiently for the consumer, as well as immediately send a rental car while towing away the damaged vehicle. Overall, consumers will experience less headache and improved customer service from insurance companies in the event of a crash, as they act as a true a partner instead of a commodity provider. Touching base at the first moment of crash can also help avoid fraud attempts and third party interferences.
Vehicle Diagnostics & Service: Fuel efficiency, maintenance needs, tire and brake health, fluid alerts and more are taken to a new level with telematics. Connected cars can alert drivers to regular maintenance needs and tie into a services plan with preferred dealers, creating an appointment with just one touch of a screen. Dealers can carry out remote diagnostics through the vehicle in advance of a visit, decreasing customer wait time in house and increasing the efficiency of service.
V2E: Dubbed "vehicle to everything" by automotive supplier Delphi, V2E can enable drivers to connect with just about everything else in their life, including family, friends, home and office. Voice commands and hands-free controls allow drivers to remotely control not only their car but also items in the home such as an alarm system, lighting, garage door or HVAC system. Imagine you're driving home from a long holiday trip, it's snowing and you ask the car to turn on the driveway lights and home heat so the house is warm when you arrive.

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