In their ongoing quest to control workers’ compensation litigation costs, employers and insurance companies alike have to identify and mitigate their biggest cost drivers.
Three significant issues often don’t garner enough attention, but addressing them may be the key to keeping litigation costs under control.
|1. Lack of consistency
Inconsistency in workers’ compensation litigation management invariably stems from turnover. Generational or not, people are not staying in jobs long-term anymore — anywhere. In the workers’ comp space, there’s turnover among claims adjusters, defense attorneys and employer representatives, including risk managers and claims managers.
A change at any level can have a domino effect on the others. If the employer contact changes — regardless of whether it’s an individual changing jobs or the outcome of an organizational realignment from a merger, acquisition, sale or divestiture — the litigation management philosophy is likely to change. Similarly, if adjusters change, they often bring new attorney preferences. If an attorney changes, the approach to the litigation may be adjusted according to the capabilities or philosophies of the new attorney.
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