With technologies such as electronic signatures, digital forms and automated workflows, clients shouldn't need to drive to their agent's office anymore to slog over cumbersome paperwork. And that's a good thing — digital convenience is a powerful competitive advantage.
Even so, insurers know that clients stick around for the long haul because of the relationships that are formed through quality service and positive, personal interaction. Clients want to know that a human being is on the other end of a transaction — someone who knows their kids' names and favorite baseball team. Technology can't be the exclusive tool for client interaction, or these relationships will suffocate.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.