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Pew Research Center found at least 64% of U.S. adults have a smartphone and for one in five, it’s the main way the access the internet. (Photo: Shutterstock)

Expanding regulatory frameworks, new types of competition and evolving client expectations are working together to create a “need to innovate” for advisors who want to grow their business and keep clients happy, according to Carrie Nelson, principal in EY’s financial services practice. “The firms that can deliver a superior client experience will be best positioned” for growth, Nelson told PC360.

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