(Bloomberg) -- Toyota Motor Corp. said its Lexus luxury brandhas received complaints from U.S. customers Tuesday about on-boardnavigation systems that are malfunctioning.
|Cindy Knight, a spokeswoman for the world’s largest automaker,said satellite communications to the navigation systems have beendisrupted. Lexus’s Customer Experience Center has receivedcomplaints from the Chicago area and from southern U.S. states, shesaid.
|“It seems to be kind of widespread,” Knight said. “We havenot found the root cause yet.”
|A posting on YouTube shows a Lexus RX350 navigation system startingup, then going to a blank purple screen and starting over.
|Lexus had the highest ranking of any brand in an annualvehicle dependability study released byJ.D. Power & Associates in February. But problemswith infotainment, navigation and in-vehicle communication systemswere rising and accounted for 20 percent of all customercomplaints, J.D. Power said.
|Copyright 2018 Bloomberg. All rightsreserved. This material may not be published, broadcast, rewritten,or redistributed.
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