It's no secret: Airline travel is no longer a fun or even pleasant way to travel.
Airlines are trying to do more with fewer employees, pushing passengers to use self-service for most travel needs including reservations, check-in and baggage check. And we all know that going through security can be a nightmare of its own.
To help passengers make informed choices about which airports to use and what to expect at a given airport, Skytrax began the World Airport Awards in 1999. Skytrax, established in 1989 and based in London, provides specialized research for the air transport industry. The awards, however, are independently funded by Skytrax, not the airlines.
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Rosalie Donlon
Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].
