Managing your company’s fidelity or employee dishonesty claim is a challenge. The process can be part insurance claim, part investigation and part financial audit. Most claims also involve human resources (HR) and legal considerations surrounding employee rights and termination, and they may necessitate referral to law enforcement or legal proceedings for civil recovery. For even the most experienced risk management teams, proper and timely claim submission requires careful deliberation and technical know-how.

How do you effectively manage fraud claims to substantiate allegations, recoup your losses and prevent future wrongdoing? The insured’s claim process begins with an allegation that must be investigated. Subject or witness interviews and evidence gathering play a key role in accurately documenting and corroborating the Proof of Loss—the detailed claim filed with your insurer. As you investigate, consider the following steps and best practices:

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